Why did we call ourselves the Katana? It was in the excitement of a moment, and a recognition that our project has some off the elegance of a Katana to a Japan fan. We were more current than today’s fashions and for that matter made today’s fashions, but representing an unbroken tradition since Plato’s most famous work, what they call the world’s oldest, longest, least funny, and least intentional political joke: The Republic. Things would have been a lot easier if it weren’t for them. They obstructed the Katana.
The Katana have a dynamic thousand-or-so goals, but there is only one that counts: the relentless improvement of the Herd. Some of the older victories have really been improving agriculture what seems like thirty, sixty, or a hundredfold, with mechanized engineering for farming and a realization that you can have meat costing scarcely more than vegetables if you optimize animals like you’d optimize any other machine, under conditions that turn out to be torture for farm animals. There are some lands where the Herd has been imbued with enough progress that the middle class has about as many creature comfort as there is to be had, and for that matter among the poor the #1 dietary problem is obesity. Maybe we made the Herd look more like pigs, but please do not blame us! We aren’t eating that much!
And we are altruists through and through.
We have been providing the Herd with progressively greater “space-conquering technologies”, as they are sold, which neuter the significance of their having physical bodies and the structure of life that was there before us. First we gave gasoline-powered Locomotives and great Aerobirds, devices that could move the meat of the human body faster. Now we are unfolding another wave of body-conquering technologies, which obviate the need to move meat. They are powered by a kind of unnatural living thing. Perhaps the present central offering in this horn of plenty, or what we present as a horn of plenty, is a Portal: a small device carried by many even in the poorest lands, that draws attention to itself and such stimulation it offers, disengaging from ancient patterns of life.
Things would be so much easier if it weren’t for them. We tried to tell people that they hate women; now we’ve told people that they hate gays. They still get in the way of progress.
Yesterday there was a planned teleconference, a town hall among the Katana after an important document from them had been intercepted. It was encrypted with a flawed algorithm, but cryptanalysis is easy and semantics is hard, and we gave the document to the semanticians for analysis.
The title of the document was straightforward and one that the Katana was happy to see: “How to Serve Man”. But the head semantician came late, and his face was absolutely ashen. It took him some time to compose himself, until he said—”The book… How to Serve… How to Serve Man… It doesn’t contain one single recipe!”
When I was at a friend’s wedding, his father mentioned a surprisingly sick story about a boy whose older brother committed suicide, and for Christmas the boy was given a gun as a gift: more specifically, his older brother’s suicide weapon. (I should clarify that my friend’s father was not being sick; his conversation with me on the topic was entirely appropriate…)
In the book he mentioned, Scott Peck’s People of the Lie talks about a personality profile that was characterized by narcissism and several other warped things; surprisingly, at least to me, the single defect the author chose to crystallize what was wrong was that they were characterized by lies. We tend to think of lies today as not the most serious evil, perhaps using an idiom like “not the end of the world.” Peck meant something very serious by characterizing these patients as “people of the lie.”
In one statement that the author does not unpack (probably more because he did not want to slow the text down rather than a failure to understand what was going on), the boy’s mother said, with what I would call narrower entailment than implicature, “Most sixteen year old boys would have given their eyeteeth to have a gun!” This statement is, of course, in an almost literal sense true, in that literally speaking, most sixteen year old boys would be delighted to receive a gun for Christmas. However, it was in a deeper sense false and a lie in that it idiomatically conveys that it was reasonable under the circumstances to believe in good faith that this sixteen year old boy would have been delighted to receive that gun as his Christmas gift. (Interested parties may read me unpack an “emotional plea” with discussion of entailment and implicature in a dissertation.) Such lies, once analyzed, shed light on what is sick in the discussion. An (almost) literally true statement here conveys a lie; the “almost” does not specifically amount to deception but using a metaphor that does not lie, about giving one’s “eyeteeth.” Elsewhere the author complains about a half-truth that conveys a lie. Here I would say that no matter how literally true a statement is, lying is in the author’s mind deeply, deeply characteristic of what has gone wrong.
My specific reason for bringing Scott Peck and People of the Lie has to do with something else, the surprising rationality of the lie. In his book, and in my own life, I might accuse people of lying, but I cannot interpret their behavior as clumsy, random, or unthinking. Scott Peck complains about the “cheapness, laziness, and insensitivity” of making the gun the boy’s Christmas gift. I would speak differently, and here please do not accuse me of speaking against the spirit of Peck’s book, even if I attempt “change from within” (as C.S. Lewis uses the term in The Abolition of Man).
The choice of gift was the result of the parents’ solution to an optimization problem, of what under the circumstances would best advance their campaign. It might have been horrifyingly insensitive to buy him a new, bigger and better gun, but the gun they gave really leaves no doubt. If they had seen an opportunity to make the gift sicker by gluing camouflaged razor blades to the outside of the gun so he would (in a literal sense) cut his hands when he innocently picked the gun up, they would have done so. This was no mere case of giving an ashtray to someone who doesn’t smoke. They could have given him, without thinking, a used Barbie doll from a garage style or a new book in a language he doesn’t read. Or, for that matter, shaved his head and given him a set of combs. A gun, or more specifically this gun, does something else exquisitely well. It says, “Your turn.”
Behavior that seems thoughtless or irrational, from people of the lie, is usually nothing of the sort, perhaps because we assume rationality is a rationality of good faith. So that gun is seen as an astonishingly bad failure in an attempt to give an appropriate Christmas present: cheap, lazy, and insensitive. It is in fact nothing of the sort. Much seemingly irrational behavior is in fact perfectly rational in an attempted solution to the problem of finding a seemingly socially appropriate way to pursue socially inappropriate goals. Behavior may be rational and sick, or rational and treacherous, or rational and warped. But offensive behavior, in a People of the Lie context, even or especially when it seems puzzlingly irrational, is usually rational in the pursuit of a wrong goal. I do not find the young woman’s behavior mystifying, who behaved in seemingly inexplicable ways in receiving therapy. She had plenty of IQ and her behavior makes perfect sense as amusing herself by toying with, mystifying, and frustrating a psychiatrist. Her behavior seems irrational on the assumption that she was approaching a psychiatrist with the goal of bettering herself by receiving real psychotherapy. Once we discard the assumption of good faith seeking psychotherapy, all of her making the psychiatrist sexually uncomfortable (for instance) makes perfect sense as a very intelligent person rationally pursuing an inappropriate goal. (Possibly, though I remember no direct evidence of this, in her mind, she was killing two birds with one stone and getting even, after one or more people insisted she get treatment.)
Elsewhere, if I am recalling the book correctly (I may be conflating two stories), the author complains about professional parents whose line of work required empathy were surprisingly unempathetic in dealing with their children, and appeared to comment that it’s almost as if their goal was to break their son’s spirit, but despite the allegation the author does not take seriously this possible goal. I submit that this guess is right on the money. At one point, their son worked with disabled people and was awarded a trip to a conference which his parents confiscated on the assertion that his room was not clean. The author commented that he would be worried if a son of his age didn’t have a somewhat messy room, and appeared to believe that they believe that confiscating such an award was genuinely proportionate discipline for a messy room. I submit that they found a seemingly socially appropriate way to implement socially inappropriate behavior, and they confiscated the trip and honor because it was a seemingly, or at least arguably, socially appropriate way to break his spirit on terms that even the author of People of the Lie would not equate with a naked and obvious effort to break their son’s spirit.
What this means for the profoundly gifted, or many who are gifted but happen not to be at that echelon, is this. “Confucius say that elevator smell different to dwarf.” Maybe, but Confucius should also say eight foot tall elevator feel different to nine or ten foot tall intellectual giant. In cases where he was treating a child of “people of the lie,” the author usually found the child much less sick, and more of a victim, than parents guilty of aggression. (He talked about the “identified patient,” meaning that in a dysfunctional situation the person labelled as a psychiatric patient may well be the least in need of psychiatric treatment.) Furthermore, as I explored in The Wagon, the Blackbird, and the Saab, meeting someone who is by far the most brilliant person that someone has ever met brings out some insecurities in people. Most of the parents he discusses succeeded in social situations where success requires some genuine sensitivity. The author wonders and is mystified that they didn’t apply their well-developed sensitivity to dealing with their child. I submit that they were perfectly sensitive, but applied their sensitivity in the service of a warped goal.
If you are dealing with a People of the Lie situation, a couple of things. First of all, it may defuse some frustration to move from believing “They are trying to behave in a socially appropriate way but doing a mystifying and painfully bad way of doing it (and reasoning with them doesn’t work),” to “They are rationally pursuing inappropriate behavior in a way they are presenting as socially appropriate (and the results of reasoning with them are inline with this.” It defuses some of “They are being painfully irrational and defy attempts at being rational.” And if what they want is to get your goat, standard psychological advice may apply. Second, it is more effective to work with people on grounds of their actual motivation than a motivation falsely presented. Not a panacea, but it is surely not a panacea to tell people who want to get your goat, in perfectly good faith, “You are hurting me.”
I submit that being willing to consider the possibility of encountering the rational behavior of “people of the lie” can be part of a constructive exercise of Theory of Alien Minds.
I’m a developer and other things, and I take a particular interest in implementing intranets. I refereed a book on building intranets, and authored two technical titles with Packt Publications, the first of which built the world’s first open source employee intranet photo directory, and the second of which built a dashboard.
One recommended practice is not to build an intranet for the sake of building an intranet or using a sweet tool. Instead, come up with a business motive and objective that can be addressed by building an intranet, and build an intranet that is a tool for meeting that goal.
With that stated, there are some pretty sweet tools that I can fairly easily put on an intranet. These include:
Alfresco is an open source document and workflow management system. It shines where you have business processes for working on and approving documents.
Drupal is a multipurpose content management system.
WordPress isn’t just for blogs. It’s a content management system, although internal blogs can be helpful.
I can put your selection(s) from these on a virtual machine that a sufficiently powerful computer can run from your network, for $50 per system included. I can also do additional custom work to customize an intranet built for your needs.
Lecturer’s note: This lecture is modelled after Randy Pausch’s famous Last Lecture, and is in some way a satellite to it even when I disagree with him. If you haven’t heard of Randy Pausch, this lecture might make more sense after hearing Dr. Pausch’s lecture first.
A humble attempt to follow in the footsteps of Randy Pausch’s “Last Lecture.”
“St. Clive:” An Eastern Orthodox Author Looks Back at C.S. Lewis adopts an unusual perspective because most examinations of the spirituality of C.S. Lewis come from Western spiritual perspectives, and few adopt the approach of C.J.S. Hayward, who opens his book with a Lewis-type series of letters to a guardian angel, The Angelic Letters, a Heavenly analogue to The Screwtape Letters. The book is even more distinctive in reflecting back on Lewis from a perspective meant to be thoroughly Orthodox.
Readers might anticipate a dry analytical style typical of too many Lewis analysis and assessments, but Hayward includes a wry sense of observational humor, evident in the first lines of his survey where a reflection on scholarly footnote traditions ventures into comedic cultural inspection: As it is now solidly established practice to add an a footnote skittishly defending one’s own choices regarding “gendered pronouns,” I would like to quote a couple of tweets. In response to a fellow user tweeting, “Nobody is safe in today’s society, man. It’s like walking on eggshells constantly. Someone will be offended, will be out to get you. It’s exhausting… and, I think somewhat that social media is to blame,” Titania McGrath coolly answered, “The phrase ‘walking on eggshells’ is a microaggression against vegans. Reported and blocked. [Emoji depicting a white woman tending to her nails.]”
This said, Lewis was a huge influence on Hayward’s Evangelical upbringing and religious perspectives and the starting point to his “pilgrimage from Narnia” (as one of his poems is titled) into Orthodoxy. St. Clive is not to be considered another scholarly inspection rehashing familiar spiritual pathways, but a unique compilation of Lewis-like reflections steeped in Orthodox beliefs and inspections for everyday readers. It produces a compilation of pieces that attempt to sound like Lewis himself, but which are original works meant to directly address these reflections and beliefs. This book is exciting, almost as if a hitherto unknown book of original works by C.S. Lewis had suddenly come to light.
The writings are presented in four sections that hold distinctly different tones and objectives. The first “…quotes him, builds on him, and challenges him to draw conclusions he may not have liked.” The second focuses more on Hayward’s writings and style, but with a nod to Lewis’ influence. The third section addresses Lewis’ affection for the book The Consolation of Philosophy and offers perspectives from Hayward on how its ideas and Lewis’s expand different aspects of spiritual reflection; while the fourth section offers bibliographic keys to further pieces in the Lewis/Hayward tradition for newcomers who may be piqued by this collection’s lively inspections, and who want more insights from other sources.
As far as the contentions themselves, “St. Clive” is a journeyman’s venture into the traditions of the Orthodox Church and its relationship to mysticism. It provides a lively set of discourses considering such varied topics as the failure of Christianity to superimpose itself on the pagan custom of Halloween and the notion that science is just one of the “winnowing forks” available for denoting pathways beneficial to mankind (natural selection being yet another; especially as it applies to diet choices).
By now it should be evident that a series of dichotomies exist surrounding this effort, which is ‘neither fish nor fowl’ but a delightful compendium of reflections that represent something new. It’s not a scholarly work per se, but its language will appeal to many in the scholarly community (particularly since any discussions of Lewis usually embrace this community more or less exclusively). It’s also not an attempt to channel Lewis’ approach and tone, though these reflective pieces are certainly reminiscent of C.S. Lewis. And it’s not a singular examination of spiritual perspectives, but offers a wider-ranging series of discussions that defy pat categorization.
Indeed, this is one of the unique aspects of “St. Clive.” What other treatise holds the ability to reach lay and scholarly audiences alike, creates a wider-ranging series of connections between his works and similar writings, and expands upon many concepts with an astute hand to spiritual, philosophical, and social reflection?
None: and this not only sets “St. Clive:” An Eastern Orthodox Author Looks Back at C.S. Lewis apart from any other considerations, but makes it accessible to a lay audience that might have only a minimal familiarity with Lewis or the Orthodox Way.
I am a sinful, imperfect, and very unworthy layman of the Orthodox Church, seeking to enter monasticism to repent of my sins for the rest of my life. (However, I’ve written some pretty good stuff, and if you buy something you might help me along my way.)
What people are saying about this collection
“A collection of joyful, challenging, insightful, intelligent, mirthful, and jarring essays written by an Eastern Orthodox author who is much too wise for his years.”
—Joseph Donovan, Amazon
“Each piece is a delight: partially because each ‘speaks’ using a different voice and partially because a diversity of topics and cross-connections between theology and everyday living makes the entire collection a delight to read, packed with unexpected twists, turns, and intellectual challenges.
Fans of C.S. Lewis and similar Christian thinkers will find The Best of Jonathan’s Corner an absolute delight.”
—Diane Donovan, Midwest Book Review
“When I read C. S. Lewis, A. W. Tozer, or G. K. Chesterton, there is a deep ache for both the times and the men that made honor, wisdom, and clarity a thing of such beauty and strength. We wonder what they would say of our time, and why, with so many more people and better communication, we don’t see more of them.
Hayward is such a person of wisdom and depth. I do not say this lightly or flatteringly. He and I don’t agree on everything, but when we contrast, it will never be his side of the issue that is lacking in depth, beauty, or elegance. He’s Orthodox, yes (I’m not). But I suspect all sides will claim him as they do Lewis and Chesterton.”
—Kent Nebergall, Amazon
“The Sign of the Grail is a unique, scholarly, and thorough examination of the Grail mythos, granting it a top recommendation for academia and the non-specialist reader with an interest in these subjects. Also very highly recommended for personal, academic, and community library collections are C.J.S. Hayward’s other deftly written and original literary works, essays, and commentaries, compilations and anthologies: Yonder, Firestorm 2034, A Cord of Seven Strands, The Steel Orb, The Christmas Tales, and Hayward’s Unabridged Dictionary [the other six Hayward titles then in print].”
—John Burroughs, Midwest Book Review
“Divinely inspired for our day and age’s spiritually thirsty fellows.”
—Colleen Woods, Amazon
“The work that stands out most among the creative pieces, perhaps among all of them, is that which opens the book, The Angelic Letters. I have had the pleasure of reading nearly all of Hayward’s writings, and I was delighted that he undertook to write such a work. Readers who are familiar with C. S. Lewis’ The Screwtape Letters will recognize at once that it is the very book which that author desired, but felt unable, to write in order to balance the demonic correspondence. It is a mark of Hayward’s skill, knowledge, and spiritual insight that he has successfully written something that such a theologian as Lewis did not wish to attempt. He has of course accomplished this work with God’s help, but one must realize the spiritual struggle, mental effort, careful study, and deep prayer that has gone into every piece in this anthology… This author has gathered pearls for us, and may we gladly look upon them. They hold glimmers that can reflect our lives.”
—Sydney “Nicoletta” Freedman, in the Foreword to The Best of Jonathan’s Corner.
This is the piece of which the Midwest Book Review wrote, “Each piece is a delight: partially because each ‘speaks’ using a different voice and partially because a diversity of topics and cross-connections between theology and everyday living makes the entire collection a delight to read, packed with unexpected twists, turns, and intellectual challenges.
In other words, it enchants as a Swiss Army Knife enchants, and individual works are as distinctive as blades on a Swiss Army Knife..
This is the flagship of my works, both in theology and writing as a whole, and there’s a lot there.
Among the critiques I’ve made, The Seraphinians: “Blessed Seraphim Rose” and His Axe-Wielding Western Converts has had a pretty broad and effective reach, in particular for a work that has numerous vitriolic one star reviews. This title, by contrast, contains another significant critique. The “Humane Tech” movement achieves some things, but I would recall a common misquote allegedly from Einstein: “Our problems cannot be solved by the same level of thinking that created them.” Humane Tech looks at how technology experts can work within today’s technical paradigms to soften some of technology’s rough spots. The Luddite’s Guide to Technology is written across ages to step much further outside the box, and the light adaptation of Plato in Plato: The Allegory of the… Flickering Screen? has been called deep, perhaps because it was a light touch to a masterpiece.
I mentioned in conversation with a previous parish priest that I would jump at an opportunity to do a homily, and when I asked for him to do a homily on something briefly touched on in previous opportunities, he invited me to give such a homily myself. I did, and it was the one time in my life that people burst out clapping after a homily. He was a great encourager, and it is my loss that he has moved to another state.
It’s not just that they’re both about a foot thick. The thickness comes from a numerous and varied set of tools: 87 implements with 141 functions for the Wenger Giant, compared with 230 separate works (as of the time of this writing) in the Kindle collection. Furthermore, if you search Amazon for my dozens of titles you will see something a bit like the many Swiss Army Knives you can search from above.
I am trying, before leaving for Mount Athos, God willing, October 16, 2017, to complete the Toastmasters Competent Communicator badge. This means a documented path towards ten speeches developing progressive competency. After a gentle reminder from my home club’s leadership, I am bringing the book used to record results and feedback, and I am now usually keeping it in the car.
That book didn’t have records of the usual “Icebreaker” speech, the first speech and a speech of self-introduction, and so I gave one today, visiting at a second club that gives more, and more direct, feedback, and what I was told about the speech was different from usual: people usually talked about themselves and things they had done, and I talked about things other people had done and my aspiration. The feedback was polite, but the gently given point was that my speech was off-topic for an introduction in Toastmasters’s “Icebreaker.”
I thought about that a bit, and decided that the speech really did introduce me, and that it really was worth repeating. I present it here, slightly changed, as follows:
The theme of fatherhood is one that is important to me. The time that I most felt like a man was after I had been away for schooling, and I went to say hello to our neighbors across the street. I chatted with the wife briefly, and their little boy didn’t remember me at first, which is not surprising. (Please keep in mind that the absence represented a much greater proportion of his life than any adult in the picture.)
About an hour later, I wanted to fix a flat on my van, and by that point he was starting to more than remember me. He came over and wanted to help. And I did my delighted best to accommodate him. In each step of the process I was looking for where I could slice off a little-boy-sized increment of work, and work with him while giving him bite-sized assignments. It took more time and more effort to work with his help, but I wouldn’t have exchanged it for anything in the world.
This is something I believe I picked up from my parents. When I was a kid, they seemed to almost never want to say “No” to “Can I help you?” Once in a while they did say “No;” I was upset when I came as a little boy to help my father work with the garbageman to heave an unusually large item into the garbage truck. But events like these were rare enough, and my parents’ strong preference was to try to honor any child’s offer of help.
One process where help was invited was carrying things when a group of friends would help one of their members move house. One of my brothers, at one point, was a little boy holding a tiny load, and said, perhaps feeling rather small, that he wasn’t carrying very much. My Dad gave him a big smile, and said, “You’re helping!” It really didn’t seem that long before that little boy holding a smaller item was a bigger boy holding a bigger item, and then a youth or young man carrying an adult load.
On this point I thoroughly hold to what my parents practiced. I’ve been helping people move on various occasions, and I’ve seen little children ask to help and be told, “You can’t help.” That’s been about the only situation where I’ve openly challenged a friend’s parenting decision in front of a young child. At at least one point, I gave the parents an explanation, but not before reaching in the top of an open box, finding some small item, and asking the child to carry that item.
More recently I have been noticing that I have been behaving in a slightly more fatherly way to those who are college aged. When I went in for some labwork, a supervisor was helping guide a young trainee through the multi-step paperwork to check me in, and early on I commented, “It’s so nice to see a young person going into the medical professions.” When I walked out from my labs not much later, the supervisor was glowing.
My heart’s desire and everything I am trying to do now is enter Orthodox monasticism, which is entering into receiving the deepest fatherhood the Orthodox Church offers. I’m counting the days. In the famed vows of “poverty”, “obedience”, “chastity”, the absolute “obedience” is the greatest fatherly healing that is available, and my only real regret in seeking monasticism now is that I didn’t do it twenty years ago.
There are other things I have already done that are fatherly. Not long after my first nephew was born, people were commenting that he wanted to be using a phone; he seemed to me to be playing in a way that suggested he wanted to be in on an adult game. So I began calling my brother, who worked a slightly early shift and was home by late afternoon, and initially just talked to my nephew nonstop for a few minutes, just telling him that I loved him. Then he started talking, and things shifted quickly to my spending maybe ten percent of the time asking him social questions, and the rest listening as he talked about his day. The relationship didn’t really change with this change in behavior.
There have been other things. I was at one point visiting with some friends, and the parents repeatedly told a slightly older little boy to play catch with his slightly younger brother. After I heard “I don’t want to play catch with [Name]” enough times, I stood up, said, “I want to play catch with [Name],” scooped him up, and said, “What I’m going to do is I’m going to count to three, and when I get to three, I’ll throw you to your Daddy!” Then I swung him around in the air while counting to three, and after swing number three, lifted him high up in the air, and set him with feather gentleness in his father’s outstretched arms. That event pretty much changed what it meant to the adults in that family to play catch with someone.
Right now I stand at an open door. It is time to be receiving again fatherly care, entering the Kingdom of Heaven as a little child. I have seen great generosity from people, and I pray that God will repay them, as I cannot.
The speech is perhaps imperfect and not a usual Toastmasters “Icebreaker” speech, but I do not count among its imperfections that I speak of contact with others whom I am connected to, nor that I look ahead out my windshield as well as my rear-view mirror. Monasticism is the biggest thing in site, and I look forward to that help in repenting of my sins, and working in obedience to an Elder’s spiritual fatherhood to reach the one freedom that matters.
There was a letter to the editor I wrote long ago and have tried and failed to find. It did not seem to come up in a search on the magazine that printed it; but I do not fault the magazine or its website because I also could not find it in my Gmail archives. My Gmail account is over a decade old, but the core conversation was a couple of years before I opened my Gmail account.
What I essentially said was as follows:
The common terminology of “inclusive language” and “exclusive language” is loaded language and harsh, exclusive language… It would be better to speak of “belabored inclusive language” and “naturally inclusive language.”
Confidence and timidity
When I was on one consulting gig at a prestigious client, political correctness in language was present but not enforced. What I mean by that is this: I heard both the old style and the new style of language. I never heard someone get even a little upset at someone using “he” in an inclusive way, but there was a good chunk of my colleagues who used naturally inclusive language (N.B. including some immigrants), and a good chunk of my colleagues who used belabored inclusive language).
When people spoke in naturally inclusive language, without exception it was bold, confident, assured. And they did not seem to be thinking about being confident; they seemed to be quite undistracted in making whatever point they wanted to make.
When men at very least spoke (I don’t clearly remember a woman speaking in anything but naturally inclusive language, although that was probably included), there was a timidity and a bad kind of self-consciousness. Even a divided attention. A man saying “they” for a single person of unspecified sex always had a question on his face of “Is this un-sexist enough?” Even men who were current with the belabored inclusive language of political correctness as it existed then had a perennial distracted question on their faces of, “Have I done enough?” with significant doubt as to any definite and positive answer.
This kind of divided mind is not especially good for business communication, or non-business communication for that matter.
Feminists don’t even use inclusive language
Feminism is a bazaar not a cathedral, and one can find a mainstream feminist classic saying that “all the central terms [in feminism] are up for grabs” (and, presumably, one could also find numerous disagreements to those words). Even the term “feminism” may appear dated when this work is new; as of classes a decade ago feminism was working on a far-reaching rebranding as “gender studies”, and I tolerate both that this work’s treatment of feminism will likely appear dated in five or ten years, and for that matter might have appeared dated to feminist readers ten years ago. However, as no form of feminism that has emerged that I am aware of has yet been stable, I am not particularly interested in endlessly updating a minor work to keep up with fashions.
My point is this. I have read feminists at length. I have spoken with people and met its live form. I have taken a graduate course in feminist theology. One of my advisors was big enough in egalitarian circles to be a plenary speaker at Christians for “Biblical” Equality. And I have yet to read a feminist author use inclusive language. Ever.
What do I mean by that?
The essential feminist bailiwick, the area of primary feminist concern, is members of the human species and the human race, Homo sapiens, who are female, for the entirety of life, from whenever life is considered to begin, to whenever life is considered to end.
And the universal feminist-used term for a member of this bailiwick is not “human female” or “female human.” It is “woman.”
Do you see something odd?
Without imposing nearly so great a reform program to create a politically correct English, we have a mainstream English term that begins and ends neatly where the bailiwick begins and ends, and a pronoun that works perfectly: “she.” This amounts to a much smaller shift in language than migrating from “man-hours” to “work-hours”, “waiter” or “waitress” to “server” and “waitstaff”, and selling “five-seat licenses,” a term which engenders considerable confusion about what part of the body most makes us human. By contrast, even cattle have historically been given enough dignity to be counted by the head. “Head” may be taken to have an undesired second meaning now, but couldn’t we at least be counted by the spine?
But every single feminist author I’ve read is content to refer to the entire bailiwick as “women.”
“Woman,” age-wise, is not inclusive language. It refers to adults alone, according to the shallow view of communication, and if “man” excludes “woman”, “woman” excludes “female children.”
It happens that feminist authors, at least for a present discussion, will talk about human females who are seniors and cope with issues about aging, or girls in math classes (classes which seem to always being given an ‘F’). And if a feminist author is writing about minors alone, she may refer to the human females in question as “girls.” But I have yet to read a feminist source of any decade use any other term at all for any member of the whole bailiwick. The sense is that when you write “woman,” female minors are spoken for. There is no felt need to specify “women and girls” (or, to perhaps pursue a familiar logic, “girls and women”) when the group of females in question is mixed and includes minors. Nor, as far as principles and general approach, is there any concept that a good solution for adult women might be misguided if applied to minors. There might be storms of protest at some strain of literature that says, “A man should watch his step carefully all the days of his life,” and the required, and almost hysterical, allegation placed that the author in question had not conceived of any advice that considers women, and this hysterical enough allegation may be accompanied by ostensible clarification that the text should only be quoted as “A man [Sic] should watch his [Sic] step carefully all the days of his [Sic] life.” But there is no uproar, there is not a whisper of dissent, when discussions of “women” are taken to obviously fully include girls unless excluded by context such as discussion of distinctively senior needs.
If you look at feminist use of the term “woman”, with blindingly obvious concern for all human females, you have a remarkably good working model for how a good, naturally inclusive language might function.
There was one moment of brilliance, I was told, when a North American missionary visiting in Latin America was asked if clothing and sheets lasted longer in her first-world home. The question was not surprising and it reflected cross-cultural understanding: bedsheets and clothing in the U.S. can last for quite some time, while bedsheets and clothing in the host country wear out quickly, perhaps in a few weeks, and it is nickle-and-dime drain on none-too-deep pockets to keep replacing them. The question, perceptive enough, was a question about privilege and easy living.
The missionary’s response was astute. She thought for a minute, and then said that yes, sheets in her home area lasted much longer than several weeks if properly cared for… and continued to explain, in addition, what people wore when they were all bundled up for bitter cold. Winter clothing normally goes well beyond what is needed for modesty, and gloves, hats, and scarves (or, today, ninja masks) exist because on the very worst days every square inch of exposed skin will be brutally assaulted. The conversation ended with a slight degree of pity from people who only wore clothes for modesty realized that yes, as they had heard, bedsheets and normal clothing lasted much longer than several weeks, but there were some other price tags to pay. The missionary’s communication was in all sympathetic, human, and graceful.
Something similar may be said of the degree of IQ where you learn firsthand that being making other people envious is not a good thing, and where it happens more than once that you need to involve authorities or send a C&D letter for harassment to stop, and where others’ insecurities leave you socially skating on thin ice surprisingly often. Nonetheless, what may be the most interesting social lesson may have every relevance to “UX,” or User eXperience, and it has to do with what is called “theory of other minds“. The normal conditions for developing “theory of other minds” can run into difficulties, but there is something very valuable that can happen.
Theory of other minds,
Split into “theory of like minds”, and:
“theory of alien minds”:
A Copernican shift
One classic developmental step in communication is developing a “theory of other minds”, meaning that you relate to people as also having minds, rather than as some sort of thing that emits what may be inexplicable behaviors instead of acting out of human motives and beliefs.
Part of how the normal “theory of minds” develops is that children tend to give adults gifts they would like to receive themselves, such as colorful toys rather than books. At a greater stage of maturity, people can go from giving gifts they would themselves like to receive, to giving gifts they would not want as much themselves, but another person would. However, in normal development this is an advanced lesson. For most people, the baseline is assuming that most people think like them most of the time.
For outliers in some dimensions, this simple picture does not work. People start with the same simple assumption: that you can relate to people as basically thinking like you. But if you’re different enough, you’ll break your shins with this approach. Perhaps outliers communicate markedly better if they know one person who starts on the same page, but communication is harder.
The crucial distinction I would draw is between theory of like minds and theory of alien minds. Both theory of like minds and theory of alien minds relate to others as having minds. But theory of like minds is based on the assumption that other people think as you do. Theory of alien minds also really and truly relates to others as having minds, but it is based on a realization that you are not the center of the universe, others often do not think like you, and you need to build bridges.
“Theory of like minds” says, “Other people have minds that are basically just like mine.”
“Theory of alien minds” takes a step back, saying, “Other people have minds, and they have minds whether or not they’re basically just like mine.
This Copernican shift has every relevance to “Let’s not forget the user” disciplines in UX.
So what does a “theory of alien minds” really look like?
Let me provide several examples, before getting into what it has to do with UX:
Hayward has worked long and hard to communicate well.
Many people might guess that the features of his [giftedness] would bring benefits…
…but few guess how much.
The same kind of thing goes with excellent communication. When a friend came from out of town to live in a local apartment, quite a few friends gathered to help unload the moving van.
Hayward, asked for an assignment, expecting to be asked to carry something. Instead, for reasons that are still not clear, she handed him a leash and asked him to look after a dog she has introduced as not at all comfortable around men. And the dog very quickly moved as far away as his leash would allow. But Hayward worked his magic… and half an hour later, he was petting the dog’s head in his lap, and when he stood up, the dog bounded over to meet the other men in the group.
In another setting, Hayward was waiting for labwork at a convenient care center, when a mother came in, with a four-year-old daughter in tow. The girl was crying bitterly, with a face showing that she was in more pain than she knew how to cope with, and an ugly bulging purple bloodblister under her thumbnail. Hayward understood very well what was going on; his own experience as a child who smashed a thumbnail badly enough to get a bloodblister underneath, was the most pain he had experienced yet in his life.
When the convenient care staff threw the mother a wad of paper to fill out before treatment (as opposed, for instance, to first just administering anaethesia and only after that detain the mother with paperwork), she left the child crying alone in a chair. Hayward walked over, wanting to engage the girl in conversation in the hopes of lessening her pain. He crouched down to be at eye level, and began to slowly, gently, and calmly speak to the child.
Some time later, Hayward realized two things.
First of all, his attempt to get the girl to talk were a near-total failure. He had started by asking her favorite color, and she was able to answer that question. But essentially every other age-appropriate prompt was met with silence: “Q: What kind of instrument does a dog play?”—”A: A trom-bone.” (But maybe her pain was too great to allow regular conversation.)
Second of all, she had stopped crying. Completely. And her face no longer showed pain. He had, partly by his nonverbal communication, entirely absorbed her attention, and she was unaware of pain that had her bawling her eyes out some minutes before. Hayward realized this with a start, and tried to keep up the conversation such as it was, regardless of whether he had anything to say. A rather startled Hayward did his best not to break the illusion, and did so smoothly enough that she seemed not to notice.
Some time later, Hayward was called for his blood draw. He returned to find the mother comforting her daughter, as she had not done before. The little girl was crying again, but it was a comforted crying, a world of difference from when she was alone with really quite vile pain. The mother seemed awestruck, and kept saying, “You have a very gentle way about you.”
Another time, Hayward was asked to substitute-teach a class for parents of English as a Second Language students. He was provided an interpreter who spoke Spanish and English, and the class met all objectives…
And Hayward didn’t really use the interpreter. He adapted to language and culture to bring an enjoyable class for everyone.
When studying abroad, Hayward was quite pleasantly surprised (and very much surprised) when a Ghanain housemate said Hayward had challenged some assumptions, saying Hayward was “like a white American, and like a black African, closer than an African brother…” and from that point on he enjoyed insider status among Ghanian friends. He has perhaps never received a greater compliment.
Hayward thinks at a fundamentally different level, and he needs to build bridges. But the good news is that he has been working on bridge-buildling for years and built bridges that span great differences. Being in a situation where has to orient himself and bridge a chasm doesn’t really slow him down that much.
In addition, these “super powers” can have every relevance to business work. No employer particularly cares if he can read ancient and medieval languages: but one employer cared that he could easily read bureaucratic documentation that was incomprehensible to everyone else.
No employer really cares that at the age of 13 Hayward crafted crafted a four-dimensional maze, worked on visualizing a 4-cube passing through 3-space, and looked at a data visualization in his calculus book and (re)invented iterated integration…
But some employers care a great deal that he can take a visualization project, start work along the lines suggested by Tufte’s corpus of written work, and start to take steps beyond Tufte.
No employer really seems to care that he has studied at the Sorbonne, UIUC, and Cambridge (England) in three very different fields: but co-workers have been puzzled enough that he so effortlessly shifts his communication and cultural behavior to have a colleague and immigrant ask him why he relates to Little Russia’s culture so well.
But some employers appreciate his efforts to listen and understand corporate culture. In serving like a consultant for a travel subsidiary, Hayward’s contacts within the organization that picked up he was trying to understand their language on their terms, and the Director of Sales and Marketing half-jokingly asked, “Do you want to be a travel agent?” Hayward perhaps would not be an obvious fit for personality factors, but she picked up a crystal-clear metamessage: “I want to understand what you are saying, and I want to understand it on your terms.”
Furthermore, while no employer has yet to care about Hayward’s interest in writing, one employer cared a great deal that he took a high-value document concerning disaster recovery and business continuity, valuable enough that it would be significant for the employer to file with e.g. their bank, and took it from being precise but awkward and puzzling to read, to being precise, accessible, simple, and clear.
What does this communication across barriers have to do with UX?
I’ve had postgraduate training in anthropology, cognitive science, computer science, philosophy, and psychology, and I consider “theory of other minds” communication to be out-and-out the central skill in UX. Perhaps the most structural of these disciplines is anthropology, and a training in anthropology is a training in understanding across differences.
Once anthropologists found difference by crossing the Pacific and finding aboriginal people untainted by modern technology.Now anthropologists find difference by crossing the street. But the theory of alien minds is almost unchanged.
Jakob Nielsen has been beating for essentially forever the drum of “You are not a user”. Perhaps his most persistent beating of his drum is:
One of usability’s most hard-earned lessons is that ‘you are not the user.’ If you work on a development project, you’re atypical by definition. Design to optimize the experience for outsiders, not insiders.
What this means, in competency, is “Communicate out of a theory of alien minds.” Or, if you prefer, a theory of “outsiders”, but don’t assume that deep down inside “outsiders” are really just like “insiders.” Exercise a theory of alien minds.
What Nielsen is telling people not to do is coast on a “theory of like minds,” and assume that if a user interface is intuitive and makes sense to the people who built it, it will just as much make sense to the audience it was built for. It won’t. You have to think a bit differently to build technology, and that means you need a theory of alien minds. Assuming that you are the center of the universe, even if it’s unintentional, is a recipe for failed UX. We all want better than that.